Shipping policy

Shipping Policy

Thank You for Shopping with Shehamet

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Shehamet.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

Order Processing

Orders are processed within 1–3 business days after successful payment confirmation.

Orders are not processed or shipped on:

  • Weekends

  • Public holidays

  • Non-business days

Once your order has been processed and dispatched, you will receive a shipping confirmation email. Tracking information will be provided where available.

Delivery Areas

We currently ship only within South Africa.

If delivery to your location is unavailable, we will contact you as soon as possible to discuss alternative arrangements.

Estimated Delivery Times

Estimated delivery times are:

  • Major cities: 2–5 business days

  • Regional and remote areas: 5–10 business days

Delivery times are estimates only and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Fees

Shipping costs are calculated during checkout based on the delivery address, parcel size, and weight.

All applicable shipping charges will be displayed before you complete your payment.

Free Shipping

We offer FREE standard shipping on all orders of R500 or more within South Africa.

Orders below R500 will be charged the applicable shipping fee calculated during checkout.

Order Tracking

Where available, tracking details will be emailed to you once your order has been shipped.

Customers are responsible for ensuring that the shipping address, contact number, and delivery information provided during checkout are accurate.

Delayed or Lost Deliveries

Although we work with reliable courier partners, Shehamet cannot guarantee exact delivery dates.

We are not responsible for delays caused by:

  • Courier service disruptions

  • Severe weather conditions

  • Public holidays

  • Incorrect delivery information supplied by the customer

  • Events beyond our reasonable control

If you believe your order has been delayed or lost, please contact us and we will gladly assist you in tracking your shipment.

Damaged Packages

If your package arrives damaged, please notify us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photographs of the package and product

  • A brief description of the damage

We will investigate the issue and arrange a suitable resolution where applicable.

International Shipping

At this time, Shehamet ships only within South Africa.

We do not currently offer international shipping.

Contact Information

Business Name: Shehamet

Website: Shehamet

Email: support@shehamet.co.za

WhatsApp / Phone: +27 740277760

Business Address

42 Kimberley Rd
Bertrams
Johannesburg
Gauteng
2094
South Africa